Can I fit two car batteries to a scooter because they are much cheaper?
No. Although they may look the same, a car battery and a traction battery are designed and built completely differently. If car batteries are used they will fail.
Why is it that some days a scooter can do more miles than other days?
This can happen if the weather is very cold and damp. The reason for this is that ALL batteries perform less efficiently under these conditions, that is why it is very important to keep batteries fully charged.
How much does it cost to charge a scooter up every night?
This depends on how much you pay per unit for your electricity. The unit cost is usually found on your electricity bill. As an average, your battery charger uses approximately 438 units of electricity per year. The annual cost is 438 times the cost per unit. For the daily cost, simply divide the answer by 365.
When should I charge a scooter up and for how long?
Charge your scooter every day whether you use it or not. It is quite safe to leave your vehicle constantly on charge for up to five days. Charge periods should last for at least 8-10 hours for normal use and 10-15 hours for heavy use. Please refer to your owners manual for charging information.
Can I put a scooter away for a long time, such as over winter months?
There are a few things you need to do when storing your vehicle for extended periods without use. Before storing, charge the batteries for 24 hours or more. When ready to store, disconnect the battery box or battery leads from the vehicle. If possible and it is safe to do so, release the parking brake (freewheel). Keep the vehicle as dry and warm as possible. Return to vehicle at least once a month to re-connect batteries and charge for 24 hours or longer. If you have an off-board charger it would be easier to remove the batteries from the vehicle and store them in a dry, well ventilated place where they can be charged every month.
Can I order a customisation directly from Sunrise Medical?
Sunrise Medical products are only for sale via one of our authorised dealerships, we do not sell direct. You can find your nearest Sunrise Medical dealership by using our dealer locator.
What information will a dealership ask me?
They'll need to know the the product that you'd like the customisation for, client measurements, social details (like the day-to-day environment the wheelchair will be used in) and of course details of the actual customisation.
Please give as much information as you can - this will greatly help our experts to understand your existing/future needs and provide the best solution for you. Drawings, pictures or illustrations of the proposed solution are always useful, as well as a photo of how you are currently seated in your wheelchair.
I have a query about my Built-4-Me order. Who do I contact?
For any queries relating to your order, you always need to contact the Sunrise Medical dealership where the order was placed.
Can I buy a product direct from Sunrise Medical?
Sorry, our products are only available to buy via our network of authorised dealerships. Please contact them to find your nearest dealer.
Can I get a product brochure in printed format?
Yes. Please contact us with the product that you are interested in and we'll pop one in the post to you.
Can I order a product for my relative who lives abroad?
Our products are only available via our network of dealerships. However, we have many distribution outlets throughout the world. Please contact them to find the best one for you.
Can Sunrise Medical donate a product to me?
Unfortunately, we are unable to donate products to individuals.
Do you offer financing on a product?
Our products are only available to buy via our network of dealerships. However, many of them offer financing options. Please contact us to find your nearest dealership.
Do you offer product demonstrations?
Yes, you can request your free product demonstration online by completing the form on the relevant product page. Alternatively, please contact us.
I'd like to see a picture of an option on a product before ordering. Where can I see it?
Many of our options and accessories are visible by clicking on the 'Options and Accessories' tab on the product. If this is not available, please consult the product's order form.