Support / Frequently Asked Questions

Frequently Asked Questions

Got a question about your Sunrise Medical product? Find the answer here.

Common Questions:

Sorry, our products are only available to buy via our network of authorised dealerships. Please contact them to find your nearest dealer.

Yes, you can request your free product demonstration online by completing the form on the relevant product page. Alternatively, please contact us.

Please contact us with the beginning of your postcode and we'll be happy to help you find your nearest dealership or directly find the closest dealer here.

Yes, our Built-4-Me team can help you achieve requirements that go above and beyond what you would find on the typical product order form. They'll make every effort to provide you with the most suitable solution to your request. 

If you have a folding wheelchair, your serial number will be on the cross-brace (the folding bars underneath the seat of your wheelchair). If you have a rigid wheelchair, the serial number will be on the rear side of the frame.

We've found answers for:

No. Although they may look the same, a car battery and a traction battery are designed and built completely differently. If car batteries are used they will fail.

This can happen if the weather is very cold and damp. The reason for this is that ALL batteries perform less efficiently under these conditions, that is why it is very important to keep batteries fully charged.

This depends on how much you pay per unit for your electricity. The unit cost is usually found on your electricity bill. As an average, your battery charger uses approximately 438 units of electricity per year. The annual cost is 438 times the cost per unit. For the daily cost, simply divide the answer by 365.

Charge your scooter every day whether you use it or not. It is quite safe to leave your vehicle constantly on charge for up to five days. Charge periods should last for at least 8-10 hours for normal use and 10-15 hours for heavy use. Please refer to your owners manual for charging information.

There are a few things you need to do when storing your vehicle for extended periods without use. Before storing, charge the batteries for 24 hours or more. When ready to store, disconnect the battery box or battery leads from the vehicle. If possible and it is safe to do so, release the parking brake (freewheel). Keep the vehicle as dry and warm as possible. Return to vehicle at least once a month to re-connect batteries and charge for 24 hours or longer. If you have an off-board charger it would be easier to remove the batteries from the vehicle and store them in a dry, well ventilated place where they can be charged every month.

Sunrise Medical products are only for sale via one of our authorised dealerships, we do not sell direct. You can find your nearest Sunrise Medical dealership by using our dealer locator.

They'll need to know the the product that you'd like the customisation for, client measurements, social details (like the day-to-day environment the wheelchair will be used in) and of course details of the actual customisation.

Please give as much information as you can - this will greatly help our experts to understand your existing/future needs and provide the best solution for you. Drawings, pictures or illustrations of the proposed solution are always useful, as well as a photo of how you are currently seated in your wheelchair.

For any queries relating to your order, you always need to contact the Sunrise Medical dealership where the order was placed.

Sorry, our products are only available to buy via our network of authorised dealerships. Please contact them to find your nearest dealer.

Yes. Please contact us with the product that you are interested in and we'll pop one in the post to you.

Our products are only available via our network of dealerships. However, we have many distribution outlets throughout the world. Please contact them to find the best one for you.

Unfortunately, we are unable to donate products to individuals.

Our products are only available to buy via our network of dealerships. However, many of them offer financing options. Please contact us to find your nearest dealership.

Yes, you can request your free product demonstration online by completing the form on the relevant product page. Alternatively, please contact us.

Many of our options and accessories are visible by clicking on the 'Options and Accessories' tab on the product. If this is not available, please consult the product's order form.

       
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