Frequently Asked Questions
Can I order a personalized wheelchair directly from Sunrise Medical?
Sunrise Medical products are only for sale via one of our authorised dealerships, we do not sell direct. You can find your nearest Sunrise Medical dealership by using our dealer locator.
What information will a dealership ask me?
They'll need to know the the product that you'd like the personalization for, client measurements, social details (like the day-to-day environment the wheelchair will be used in) and of course details of the actual adaptation.Please give as much information as you can - this will greatly help our experts to understand your existing/future needs and provide the best solution for you. Drawings, pictures or illustrations of the proposed solution are always useful, as well as a photo of how you are currently seated in your wheelchair.
I have a query about my Built-4-Me order. Who do I contact?
For any queries relating to your order, you always need to contact the Sunrise Medical dealership where the order was placed.